Use Case 5: OpsGenie + Datadog + Slack + Zendesk in action!


#1

  • OpsGenie has ready to use integrations with hundreds of monitoring systems. When any problem is noticed by these monitoring systems, OpsGenie alerts can be created to notify the right people.

  • From these alerts, OpsGenie supports creating and managing Zendesk tickets automatically. All alert updates such as alert acknowledgement and new note addition can be synched with Zendesk by OpsGenie automatically.

  • Your team can get the incident updates from OpsGenie through chat applications such as Slack. They can use Slack interactive buttons or slash commands to execute actions like add note, acknowledge, or resolve. As a fully bi-directional integration, our approved Slack application brings everything into chat.

Want to try these yourself? Learn how to use the playground!

Instructions on how to use the playground for this use case:

Scenario Generator:

  1. Access our Scenario Generator app from here.

  2. The scenarios simulate real life problems for easyTravel applications which Datadog monitors.

  3. Click on “Select a scenario” button and then pick one of the easyTravel scenarios listed here. After selecting a time period for the scenario, you can start it. Please wait a bit more to see alert creation in OpsGenie since it takes some time and have in mind that Credit card check error does not create alerts in Datadog since the metrics for this scenario cannot be monitored by Datadog’s agents.

Datadog:

  1. After starting an easyTravel scenario, you can see what is happening in easyTravel apps from the dashboard Datadog provides.

  1. Alerts are created in Datadog during the scenario is running.

  2. Alerts/Incidents are created in OpsGenie whenever an alert is created in Datadog. Associated alerts are consolidated under the incident in OpsGenie.

  3. When alert/incident is acknowledged in OpsGenie, the corresponding Datadog alert is acknowledged.

  4. When an alert is closed in OpsGenie, the corresponding Datadog alert is closed.

Zendesk:

  1. Access our test Zendesk account from here.(username: demo@opsgenie.com - password: ogdemo)

  2. The alert/incident created by Datadog integration will create a ticket in Zendesk.

Slack:

  1. In order to use our playground’s Slack, you need to create a Slack account and join our Slack channel using that account. Please click the link below so that we can send you a Slack invitation email. Note that you are required to take this action just once!

Invite me to Slack

  1. After signing up to Slack, you can use this link to enter the Slack channel.

  2. A message for the alert/incident created by Datadog integration will be sent to Slack channel.

  3. You can ack the alert/incident via slash commands in Slack. Type “/genie ack [alert tiny id]” and press enter to acknowledge the alert/incident.

  4. Alert ack message is also sent to Slack channel.

  5. Likewise, you can close the alert/incident by typing “/genie close [alert tiny id]. Alert/incident closure message will be sent to Slack channel, too.

Please note that easyTravel_Business_Backend_Team is the responsible team for this use case.


listed #2