Creating an alert manually and synchronizing & resolving it with collaboration, ticketing and alerting tools
OpsGenie orchestrates incident communication and resolution by synchronizing and updating various systems such as collaboration and ticketing systems. This saves huge amount of time and reduces the of chances confusion your teams may otherwise experience if your tools and systems were not connected.
Assume a user creates an OpsGenie alert manually. OpsGenie not only notifies the right people of that alert at the right time, but it can also update your systems with this information. In this use case, we show how to keep JIRA and HipChat connected with OpsGenie.
Want to try these yourself? Learn how to use the playground!
Instructions on how to use the playground for this use case:
- User creates an alert manually in OpsGenie.
- You can access our test JIRA account from here.
- The alert created in OpsGenie will create an issue in JIRA.
- In order to use our playground’s HipChat, you need to create a HipChat account and join our HipChat room using that account. Please click the link below so that we can send you a HipChat invitation email. Note that you are required to take this action just once!
- After signing up to HipChat, you can use this link to enter the HipChat room.
- The alert created by the user will also be forwarded to HipChat.
- The user will close the alert using the “Close” button on the sidebar on the right in HipChat.
- The alert in OpsGenie will be closed.
- The JIRA issue will be transitioned to DONE after the alert is closed.
To see how OpsGenie orchestrates incident response, in the playground, you can take additional actions such as acknowledging an OpsGenie alert or adding a tag to the OpsGenie alert, too. The integrations for this use case are configured to update the Atlassian services with such additional action (i.e. acknowledging the OpsGenie alert changes the JIRA issue’s status to IN PROGRESS as well…). Just give it a try!