I’m happy to inform you that the new escalation type is now available. With this, you can target random members of a team for your alerts.
We’ve added this function as an escalation step for the sake of flexibility. Let me explain through two examples, where this could be used:
1.) If you want entirely random alert distribution 24/7, you can simply create an escalation which has the “Notify random member of team X” as the immediate escalation step, and (via the Routing Rules) route all alerts to this escalation.
2.) If you want to have a random logic during business hours, but would like to keep a rotation of specific members for the nights, you can add an escalation policy with such a random escalation step as an on-call participant into your schedule. It would look something like this:
A couple of good-to-know details:
- It is entirely random: if this escalation rule is repeated in the escalation policy, the same member might be notified consecutively.
- If an escalation with such an immediate (0 min) rule is added to a schedule, the team itself will be considered as on-call. (schedule history)
- If an escalation with such an immediate (0 min) rule is added to a schedule, none of the team members will be notified when the random on-call rotation starts/ends.
Please do let me know if you have any questions, would be happy to elaborate!