In the last couple weeks I’ve noticed an issue where OpsGenie will no longer override my phone’s “Do Not Disturb” setting to alert. It used to work just fine! Here’s my setup:
- Android 8.0.0
- OnePlus 3T
- Do Not Disturb Access is enabled for OpsGenie
- OpsGenie setting “Always play OpsGenie notification sounds at maximum volume” is enabled
- OpsGenie setting “Vibrate” is enabled
With my phone in normal mode and the screen locked, I sent myself a test alert, and the notification came through just fine with sound.
With my phone on Do Not Disturb mode and the screen locked, I sent myself another test alert, and the notification came silently, with no sound, and the screen did not turn on.
I’ve missed a couple of real alerts because of this recently, so I can no longer have my phone on DnD mode when I’m on call. Is there something I’m missing, or any kind of fix?