Hello OpsGenie Community!
I’m trying to understand how maintenance windows and notification policies work together.
I have alerts coming in from solarwinds, and maintenance windows from ServiceNow. I’m want to suppress the alerts coming in from solarwinds (or rather delay them) during the maintenance window so that when the window is over, I still get the alerts that were suppressed/delayed during that window. To further complicate things, there may be multiple maintenance windows.
This may be an API related question, but the current solution I’m thinking of is to create policies based on the maintenance windows (from ServiceNow) and delay them for the amount of minutes that the window lasts. However, that seems to be sidestepping the maintenance functionality in OpsGenie. Has anyone had a similiar use case, and if so, can you recommend a best practice?
Maybe I’m just missing something simple with regards to how maintenance works in opsgenie, but it seems to be suited more towards policies that adhere to the same time.