Issues with notifications on Android 9


#1

I’m having issues with different notification categories in Android 9. In the app’s sound menu, I have a category for “high priority new alert” and “low priority new alert”. These are set to two different sounds. When I click these settings it takes me into the Android settings app, and I see that there’s a high priority and low priority page with different sounds set.

However, when I get high priority notifications, the default sound plays. Also, when I go into “notifications” for the OpsGenie app via Android App Settings page, the “High Priority” notification type does not exist in that view. I also found that if I click into “high priority” through the app and change something, it doesn’t save. So somehow this phantom “high priority” category is seen by the app but it’s not actually available/respected.

Does anyone know of a solution to this?


#2

Hi @ctrlaltdel121,

Thanks for getting in touch with us! Can you share the version of the application (opsgenie) you are currently using? We will try to recreate the same behavior.


#3

Looks like it’s version 2.4.5.

My notifications page looks like this:

If I click on high priority I go into the notifications page for “high priority”:

But then the different sound doesn’t play for high-priority alerts. If I go into notifications through android settings, I see most of my notification rules but not “high priority”:


#4

Hi,

Can you please share your registered email through our support chat or directly through the contact us page, so we can investigate, why this might be happening? I couldn’t recreate the same issue on my Android 9.

Please refer to this thread when opening the support case.