I have two different on-call schedules with OpsGenie. For one, it’s business-hours only, and I’m able to see the incidents popping up in slack, or via my email. For the other, it’s 24/7 support and I depend on my phone to wake me up.
I’d like to have two different notification schemes. For the business hours on-call, it’s enough to send me email, update app, etc. For the 24/7, I really do need the actual voice call, since the ping is not enough to wake me up. But I don’t want to be phoned for every day-time incident when I’m on the other schedule.
Can we get a way to fine-tune the notification preferences, depending on what team the alert is being sent to?