Change priority of "incoming call" integration to P1


#1

Hi

I have an incoming call integration setup but all alerts from this integration are set to P3. How can I change them to P1? I have dependent routing rules that pick up priority levels and treat them differently.


#2

Hi Alex,

You can change the priority level within the Incoming Call integration (Advance Tab - top right). The default is set to P3 so this can be modified to come in as a P1 any time an alert is created from this integration.


#3

Hey Alex,

I need to add that the ‘live call’ won’t respect the content based routing rules. It’s best to use a standalone escalation, as those team settings are more for the usual alerting flows. Incoming calls will always use the “default” routing rule which is the bottom of the list, in case a team is added to the “forward call to:” box.

Hope this helps!