Change priority of "incoming call" integration to P1


#1

Hi

I have an incoming call integration setup but all alerts from this integration are set to P3. How can I change them to P1? I have dependent routing rules that pick up priority levels and treat them differently.


#2

Hi Alex,

You can change the priority level within the Incoming Call integration (Advance Tab - top right). The default is set to P3 so this can be modified to come in as a P1 any time an alert is created from this integration.