Hey there, I tried a forum search and was a bit surprised I couldn’t find anything specific to this (maybe I’m doing it wrong?)
I would think this would be a fairly common use case… if a team gets an alert, and after a quick glance, determines it’s better handled by a different team, I can’t see any way of assigning that alert to a different team. Right now you’d have to figure out who is on call for another team, then assign it manually to that person.
This is pretty standard functionality (certainly PagerDuty allows you to do this easily on both app and website).
Is this doable in OpsGenie or at least in the roadmap?